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Frequently Asked Questions
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Question
What are the eligibility requirements for the HTCP Level 1 course?
What are the eligibility requirements for the HTCP Level 1 refresher course?
I am currenlty certified as a Level 2 trainer.  Can I take the Level 1 refresher course?
I already have First Aid and CPR certification.  Do I still need to take the HTCP Level 1 program or can I upgrade to Level 2?
What should I do if I don't qualify for the refresher course?
When do I have to complete the online refresher course by?
How long does it take to complete the online course?
How long does my certification last for?
How will my hockey association know that I have obtained certification?
Do I receive an HTCP certification number?
Is Speak Out certification included in the HTCP Level 1 online course?
What is an affiliated Branch/Division?
I don't know my trainer's certification number, can I still register for the refresher course? 
How do I obtain my Hockey Canada identification number?
Are there any course materials that I need to download and print?
Why can't I view the next module?  It keeps indicating that my status is "Incomplete".
Can I login to the program at any time?
My password doesn't work.  What should I do? 
What does the examination consist of?    
Who can I contact at my affiliated Branch/Division office for further information on the Hockey Trainers Certification Program?